According to GSM Arena, Oppo is now offering dedicated one-on-one support and exclusive priority service for buyers of its Find X9 and Find X9 Pro smartphones in select international markets. The phones launched in China in mid-October and globally toward the end of October, with this premium service available in Indonesia, Thailand, Malaysia, Singapore, the Philippines, Vietnam, and Mexico. Support will be delivered through WhatsApp, Line, and Zalo messaging platforms, connecting users with trained service butlers who average over five years of experience serving premium phone users. These butlers can connect directly with Oppo engineers and guarantee responses and solutions within twelve hours. They can also schedule service center appointments, arrange pick-up and delivery repair services, and proactively share system upgrade schedules, new feature notifications, and special offers.
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The premium playbook
Here’s the thing – this isn’t just customer service, it’s a strategic move. Oppo is basically trying to create that Apple-like ecosystem feeling where you’re not just buying a phone, you’re buying into a premium experience. And they’re smart about it – targeting specific markets where they’re trying to gain ground against Samsung and Apple.
Think about it: when you’re spending serious money on a flagship phone, having a direct line to someone who actually knows what they’re doing? That’s valuable. No more waiting on hold, no more explaining your problem to three different people. These butlers average five years of experience and can go straight to engineers. That’s the kind of service that makes people feel like they’re getting their money’s worth.
Why now?
The timing is interesting too. The Find X9 series launched globally at the end of October, and now they’re rolling out this premium service. It feels like they’re trying to create some buzz and differentiation in a crowded market. Everyone’s got great cameras and fast processors these days – but personal butler service? That’s something you can actually market.
And they’re not just doing this everywhere – they’re picking their battles. The selected countries are mostly in Southeast Asia plus Mexico, markets where Oppo probably sees the most potential for growth. It’s a focused approach rather than trying to boil the ocean.
What this actually gets you
So what does this “one-on-one support” actually look like in practice? Basically, you get a dedicated contact who can handle everything from technical issues to scheduling repairs. The 12-hour response guarantee is pretty aggressive – most companies would kill for that kind of turnaround. And the proactive updates about system upgrades and features? That’s the kind of thing that keeps people happy with their purchase long-term.
It’s worth checking out the Find X9 Pro on Amazon UK or the German version if you’re in those markets. There’s also the standard Find X9 model available. The question is whether this level of service is enough to sway buyers who might otherwise go with more established premium brands.
The real test
Look, promises are easy. The real test will be whether Oppo can actually deliver on this consistently. If these butlers are truly knowledgeable and responsive, it could be a game-changer for customer satisfaction. But if it turns into another generic support channel with slow responses? Then it’s just marketing fluff.
For now, it’s a bold move that shows Oppo understands that in the premium segment, the experience matters as much as the hardware. We’ll have to see if customers in those select markets actually feel the difference.
